Refund & Cancellation Policy

• Subscriptions — GUARD Plus ($4.99 per month), GUARD Pro ($9.99 per month) and GUARD Plus Annual ($39.99 per year). Each renews automatically for the same period until cancelled.
• Check, Watch and Protect slots — one-off purchases that each add a single additional Check ($0.99), active Watch item ($1.99) or protected purchase ($1.99) to your account. A slot can only be used for the feature it was bought for, is used once, does not expire, and never creates, extends or renews a subscription.

Payments are handled by our payment provider. GUARD never receives or stores your card details. Your plan and your credit balance are activated by GUARD's servers only after the payment has been verified.

You can cancel a subscription at any time from Account → Subscription, or through our payment provider's customer portal where one is offered. Cancellation stops the next renewal. You keep your paid features until the end of the period you have already paid for, and you are not charged again after that.

Cancelling does not delete your account, your Checks, your Watch items or your protected purchases. Slots you already own remain on your account. Watch and Protect records keep the 3, 6, 12 or 24-month period you chose for them: that period is independent of your subscription and is not shortened by cancellation or expiry, although Free-plan limits apply again to new records once a paid period ends.

• If you were charged after cancelling, or charged twice for the same period, contact us and we will refund the incorrect charge.
• If a payment succeeded but the plan or the purchased slot was not applied to your account, contact us — we will either apply it or refund it. Entitlements are sometimes applied a short time after payment while the payment is confirmed.
• Unused portions of a subscription period are not automatically refunded, but you can ask us to review your case and we will consider it in good faith.
• A slot that has already been used is not refundable, because the service has been delivered. If an operation fails before it is delivered, the slot is returned to your balance automatically rather than being consumed.
• If a payment is reversed or refunded by the payment provider, the plan or slot it paid for is withdrawn from your account.

Where local consumer law gives you a stronger right to a refund or a cooling-off period, that law applies and nothing here reduces it. Refunds are returned to the original payment method and the timing depends on your bank or card issuer.

A failed, expired or reversed payment does not activate or extend a paid plan. If a renewal fails, your account moves back to the free plan until a payment succeeds. If you raise a chargeback, we may suspend paid features while the dispute is resolved.

Send a request through Support with the date of the charge and the plan or credit you bought. You will receive a ticket reference and a reply by email. See also our Terms of Service.